ON TIME GUARANTEE: The M-i Line guarantees SHIPPING your order on time or it is FREE. You don't pay for the order. To qualify, orders must be clearly markedwith the following: 1.) On Time Guarantee, 2.) Event Date, 3.) Ship Date and 4.) Method of Shipment. Orders will be assigned a ship date after receipt of approved artwork. Guarantee is limited to USA manufactured products in catalog quantities with regular production subject to on hand inventory. Factory will require extra time for stays imposed by delayed proof approval. Custom shaped 25mil thin magnets do not qualify.

1.) Acknowledgements: Factory acknowledges all orders by FAX. If no acknowledgement is received, presume order was not received at the M-i factory. All orders: Terms net 30 days.

2.) Business Hours: M-F 8:00-4:30, CST.

3.) Credit Card Billing: Visa and Mastercard only are accepted. $5.00(X) convenience fee will be charged.

4.) Cancellations: Minimum charge $37.50(G) is required plus cost of any work completed prior to cancellation.

5.) Check Re-Deposit: $40.00(X) Foreign Checks $60.00(X).

6.) C.O.D. Shipments: Not available.

7.) Colors: Note: Due to the nature of pigments, raw materials, hotstamp foils and inks, slight variations in finished products from order to order or within a production run are normal. Product and imprint colors shown in catalog are approximate due to variations in catalog printing. When product or imprint colors are not specified, orders will automatically be imprinted in black and shipped in assorted product colors.

8.) Combination Orders: Avoid errors. Please do not put more than one product on the same order.

9.) Combined Qty. Pricing: NA.

10.) Consecutive Numbering: Up to five digits with leading 0's hotstamped on all tokens, buttons and key tags, except dura-sof. Add $25.00(G) set-up plus 12¢(A) each number. Specify choice of number size. 3/16" or 1/4". Three digit leading zero is standard. Non-standard locations are available, contact factory for quote. If numbering is desired on other M-i products, contact factory for quote.

11.) Variable Pricing CO-OP Programs: Requirements include: Factory approval before commitments are made with end user. Actual printed literature featuring M-i product is required to validate CO-OP prices.
Variable priced CO-OPs are based on the next bracket price for the item as shown in the catalog plus $37.50(G) change of copy charge when applicable and a drop ship charge when applicable. Absolute minimum quantity is the smallest quantity shown in the catalog. All variable CO-OP prices expire at year end. CO-OP programs that extend into the next calendar year are automatically priced from the effective date of the new catalog. All CO-OP orders must be clearly labeled CO-OP ORDER and clearly show the factory assigned CO-OP file number. No adjustments will be made after invoice has been generated.

12.) Change Of Copy Charge: Add $37.50(G) per change of copy, within a production run. Copy change limited to one imprint color. Absolute minimum quantity per change of copy is smallest quantity shown for item in the catalog.

13.) Change Of Imprint Color Charge: Add $25.00(G) per change of imprint color within a production run. Absolute minimum quantity per change of color is smallest quantity shown for item in the catalog.

14.) Magnet Material: M-i flexible magnet standard thickness is 55 mil. Available thicknesses is 35 mil . Custom shaped magnet thickness is 25mil. Heavy duty hard plastic magnets are 62.5 mil (1/16"). Mil is a unit of measure equal to .001 inch.

15.) Minimums: Absolute minimum quantities are shown in catalog. Absolute minimum invoice is $50.00(G) plus shipping.

16.) Orders: All information, artwork and materials required for production must be received with the order. Incomplete orders will be delayed in processing. Factory is not responsible for errors as a result of hand written purchase orders or ad copy. Phone orders are not accepted at any time for new or repeat orders. Faxed artwork is not acceptable.
Note: Any order or correspondence confirming an order for materials sent to the factory earlier or sent by a second party must be marked confirmation!

17.) Overruns/Underruns: Allow 4% overruns/underruns. Exact quantities add $25.00(G).

18.) Packaging: Shipped in bulk unless specified otherwise on product catalog page.

19.) Personalization: Not available.

20.) Phone Communications: Catalog information and pricing supersedes any and all verbal communications. Special quotes regarding pricing, printing, product and delivery information not confirmed in writing by M-i management or designated representatives are invalid.

21.) Production Time: Normal production is 5-7 working days from receipt of complete order & approved credit and/or proof approval. Rush service is available based on inventory, production schedules and in-hands or use date. Show exact date products are needed.

22.) Proofs: Proofs are insurance against misinterpretations and misunderstandings. Factory has no liability for final product appearance unless proofs have been ordered and approved prior to production. Proof approval forms must be signed and returned prior to production. Allow additional lead time for proofs when determining ship date. Paper proofs when requested on order are NO CHARGE.
Paper proof revisions/multiples $10.00(G) each . Product proof (per color) $37.50(G) each. Product proof revisions (per color) $37.50(G) each.

23.) Repeat Orders: Exact repeat orders and repeat orders with changes all require the following detail to assure timely production: Previous order number with date of order, Factory invoice number, date of invoice, Product color, Imprint color and trim color (if applicable) and Advertising copy
Because printing inks, hot stamp foils and pigments will vary from time to time, exact product or imprint matches are not guaranteed and slight variations in finished products must be considered normal and acceptable.

24.) Random Samples: Regular samples are no charge.

25.) Chargable Samples: Products markered with * ARE NOT FREE. Cost is $4.00 each net for the first item and $2.00 net each for any additional product marked with *. NO SAMPLE REBATE POLICY. One $5.00 net coupon shipped with each chargeable sample to be used against an order. Shipped UPS ground. For fast delivery provide Visa, MasterCard or FedX number. Sample invoice must be paid.

26.) Shipping Information: Orders shipped FOB Minnesota factory. Freight charge is added to factory invoice. Factory determines "best way" method of shipping unless specific instructions are provided on the order. UPS, motor freight, parcel post and express services are available. Most orders are shipped by UPS and FedEx with insured value of $100/shipment. M-i Customer Benefit: Factory will trace shipments and file claims with the carrier if necessary. Motor freight/truck shipments are freight collect or billed to 3rd party account. Damage of loss claims must be filed by the consignee against the delivering carrier, not the factory. Factory does not guarantee safe and timely delivery of goods. Title to merchandise passes to the consignee n the dock when carrier signs for the orders. If additional insurance is desired, the amount must be specified on order and cost will be added to invoice.
All 3rd party billing add $5.00(G) per shipment. UPS Ground delivery chart. FedEx Ground delivery chart.

(26.1) Motor freight/truck shipments are freight collect or billed to 3rd party account. Damage or loss claims must be filed by the consignee against the delivering carrier, not the factory. Factory does not guarantee safe and timely delivery of goods. Title to merchandise passes to the consignee on the dock when carrier signs for the order. If additional insurance is desired, the amount must be specified on the order. Cost will be added to invoice. Parcel post not available.

(26.2) Returns: Written approval required. Unauthorized returens will be refused. M-i products are guaranteed free of defects in material and workmanship. Claims must be made 15 days from date of delivery.

27.) Authorized Returns: Unimprinted merchandise only can be returned with a 20% restocking fee applied. No exceptions.

28.) Foreign Shipments: Unless credit is approved, all shipments to destinations other than USA, Canada and Puerto Rico must be prepaid in full including freight charges prior to shipping. Shipment to domestic freight forwarder is required. Add $9.00(C) processing charge per shipment.

29.) Split Shipments: Add $12.50(G) each per date/destination. Dates must be specified on original order. Minimum release is catalog minimum quantity.

30.) Union Label: Not available.

31.) Pricing and product specifications are subject to change without notice. No exceptions.

32.) 4 Color Process: Factory offers 4 color process printing by the pad print method. Printed directly on the the surface of most products. Minimum order of 1,000 pieces is required. Add $60.00(G) set up plus 4 plates at $37.50(G) each.

33.) Custom/Special Product Colors: Factory will mold catalog products in any standard catalog color. Minimum quantity order is 2,500 plus set up charge of $250.00(G). Allow additional 2 weeks for poduction. Factory will mold products with PMS color match. Miniimum quantity order is 5,000 plus set up charge of $595.00(G). Allow additional 4-6 weeks for proof approval and production.Price included proof approval. PMS set up charge must still be paid if order cancels due to imcomplete match.

34.) Artwork: Submit color separated black and white electronic/camera ready art. Specific instructions regarding layout, imprint size, typestyles, etc. must be clearly stated on the order. Art must be sized 100% or larger, clean and require no touch-up. Yellow Page and newspaper ads, business cards or stationery and laser printed, faxed or photo copied artwork are not acceptable as camera ready art. Minimum print art is 1200 dpi on resin coated paper or film. Note: Factory reserves the right to determine what is acceptable electronic/camera ready art. Artwork requiring any touch-up or changes will be charged at the rate of $50.00(G) per hour. Allow extra production time when artwork is required. Note: Bold art and type normally work best. Note: Factory reserves the right to exercise discretion and best judgment for layout if specific instructions are not on the order. Note: For best appearance and advertising value, limit the amount of ad copy. Order paper proofs when in doubt.